Frequently Asked Questions
Oneeko Overview
Q. What is Oneeko?
A. Oneeko allows you to recreate real world interaction by enabling a true voice, video and content sharing interaction between participants regardless of distance. Oneeko brings visual content to any telephone conversation using a very simple 2-button approach that makes sharing your screen easy and fun. You can invite your guests and be sharing your screen in a matter of seconds. Since Oneeko runs 100% in Flash, your guest will connect instantly through their browser with no download require.
Oneeko features Intelligent Skype Integration, allowing you true instant click-to-collaborate capabilities. When Oneeko detects Skype in use, it will discreetly prompt you for a screen sharing session, offering you a 1-click access to share content from your PC with a colleague and customer.
Q. What can I do with Oneeko?
A. Oneeko is uniquely suited to give people (regardless of their technological background) a very easy to use tool that quickly extends their regular over-the-phone sales pitch (audio-only conversation) into a much more effective “see together what we are talking about” communication, akin to people meeting face-to-face. It is ideal for sales (presentations and product demos) and any other type of one-to-one online collaboration.
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Oneeko Software & Hardware Requirements
Q. Does Oneeko support PCs and Macs?
A. PCs running Windows XP or Vista can host Oneeko sessions but Linux and Macs systems cannot host at this time. Guests can view your screen from nearly any Window, Mac or Linux computer without downloading any software.
Q. What do I need to run Oneeko?
A. To host an Oneeko session, the minimum requirements are:
- Pentium 4 or compatible processor (2.0 gigahertz or higher)
- Celeron processor (2.5 gigahertz or higher)
- Dual Core Pentium or compatible processor (2.5 gigahertz or higher)
- 512 MB of memory with Windows XP
- 1 GB of memory with Windows Vista
- 256 KB or faster Internet connection
- Internet Explorer or Mozilla FireFox
- Adobe Flash 9.0 or higher
- Screen resolution of 1280 x 800 or higher
To join an Oneeko session as a guest, the minimum requirements are:
- Pentium processor or equivalent (700 megahertz or higher)
- 256 MB of memory with Windows XP, Windows Vista, or Linux
- 128 KB or faster Internet connection
- Internet Explorer or Mozilla FireFox
- Adobe Flash 9.0 or higher
- Screen resolution of 1024 x 768 or higher.
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Oneeko Free Trial vs. Oneeko Pro
Q. How does the free trial work?
A. When you download Oneeko, you get the use of our Pro version free for 45 days (as of September 2008). You can use it as much as you like. If at the end of your 45 day trial period, you are still not convinced of the advantages of using Oneeko to enhance your phone calls, keep our freeware version (for personal use) and share your screen the most intuitive way forever! You will always have the opportunity to upgrade to our Pro version at any time.
Q. What is the difference between Oneeko Free and Oneeko Pro?
A. Here are the features you get in each version:
| Features |
free |
pro |
Instant sharing (no download required for guest) |
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Host a session using Windows XP or Windows Vista |
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Guest can join a session using Windows, Linux or Mac |
|
|
Host a session using a Mac |
|
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Intelligent Skype integration |
|
|
Oneeko's unique looking glass approach |
|
|
Live cursor (on-screen pointer) |
|
|
Ability to customize UI (picture, logo, etc.) |
|
|
Resizable sharing area to full screen |
|
|
Guest loop (See-What-They-See) |
|
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Integrated dual video (web cam) |
|
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Ability to give control of mouse & keyboard to guest |
|
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Quick annotation tools |
|
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Share with more than one person |
|
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Transfer files to guest |
|
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Remote PC access using PCeko |
|
|
Q. What happens when the trial period ends?
A. You will receive a message that your 45 day trial period is over and you will be asked if you would like to keep using the Oneeko Pro features. If at the end of your 45 day trial period, you are still not convinced of the advantages of using Oneeko to enhance your phone calls, keep our freeware version (for personal use) and share your screen the most intuitive way forever. You will always have the opportunity to upgrade to our Pro version at any time.
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Oneeko Features
Q. Can I select the area of my screen that I share?
A. Yes, the Oneeko window is like any other window. Move the Oneeko window anywhere on your screen and only the portion that is within the Looking Glass Area will be shown to your guest. Once you position the window on your screen, you can quickly resize the active window you have running into the Looking Glass area by clicking on the Resize button.
Q. Can I change the size of the area of the screen I am sharing?
A. You can increase the size of the screen sharing area by clicking on a button. Clicking on this arrow will increase the size of the Looking Glass Area by collapsing the Oneeko information area.
Q. Does Oneeko support web cams where I can see the person with who I am sharing my screen?
A. Yes, both the host and guest can turn on their web cams with a click of a button.
Q. How do I know what my guest is actually seeing when I am sharing my screen?
A. Oneeko’s exclusive See-What-They-See feature displays what is being actually being shown on your guest’s screen in the upper right hand corner of the Oneeko window. This will finally put to rest the “Do you see this?” question.
Q. Can I transfer control of my mouse and keyboard to my guest?
A. Not at this time but we are working on it and it will be available shortly.
Q. Can Oneeko transfer files to the guest?
A. Not at this time. We are currently working on this feature and it will be available shortly.
Q. What is PCeko?
A. PCeko is a screen sharing program that allows you to remotely access your host PC from any other computer with an Internet connection and Web browser. You can have full access to your email, applications, and documents on your host PC with a click of a button. We are currently working on this feature and it will be available shortly.
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Sharing Your Screen (Hosting)
Q. How do I start sharing my screen?
A. Once you have downloaded Oneeko, an icon will appear on your desktop. Simply double click it and Oneeko is up and running. You can send someone an invitation using Skype, email or the Internet. Remember to start sharing; someone has to get connected to you first!
- The fastest way to invite someone is through Skype. If you are talking to someone on Skype, you can send them an invitation by clicking on the Invite button. An invitation is sent to that person through the Skype Chat service. When that person clicks on the link in the Chat message, they will be connected to you and you are ready to start showing your screen.
- You can send an invitation by email by clicking on the E-mail Invite button. When you click on this button, a new message window will be opened using your default e-mail program. Enter in the e-mail address of the person you would like to invite to the Oneeko session and select Send. This will send an invitation to that email address that contains a link to your session, inviting them to join your Oneeko session. When they click on the link, they will be connected to you and you are ready to start showing your screen.
- You can invite someone using the Internet by sending them to www.oneeko.com, having them enter your user id in the “Join an Oneeko Session” box and clicking on Connect. When they click on Connect, they will be connected to you and you are ready to start showing your screen.
Q. What do I need to share (host) my screen?
- A. To share (host) your screen, the minimum requirements are:
- Pentium 4 or compatible processor (2.0 gigahertz or higher)
- Celeron processor (2.5 gigahertz or higher)
- Dual Core Pentium or compatible processor (2.5 gigahertz or higher)
- 512 MB of memory with Windows XP
- 1 GB of memory with Windows Vista
- 256 KB or faster Internet connection
- Internet Explorer or Mozilla FireFox
- Adobe Flash 9.0 or higher
- Screen resolution of 1280 x 800 or higher.
Q. If I use Oneeko on desktop computer, can I also use it on my laptop when I travel?
A. Actually the install is not account sensitive. With your Oneeko account, you can login from anywhere where the Oneeko application is installed. You may install Oneeko anywhere you wish.
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Joining a Session
Q. Does a guest who I will be showing my screen have to install any Oneeko software?
A. No, Oneeko run 100% in Flash, so your guest doesn’t have to download or install any software.
Q: Do I need an Oneeko account to join a session?
A: You don’t need an Oneeko account to join an Oneeko session as a guest.
Q: How do I invite someone to join my session as a guest?
A. There are three ways that you can be invited to an Oneeko session:
If you are using Skype, you will receive an invitation directly through the Skype Chat service. Clicking on the link that is provided will connect you in seconds to your Oneeko host.
If you are not using Skype, you will either receive an e-mail with the direct link that you can click on or you will be directed to our website (www.oneeko.com) and given an Oneeko user id to enter in the Join an Oneeko Session box. Once you click on the e-mail link or enter the user id and click on Connect, you will be connected to your Oneeko host in seconds and ready to start the session.
Q: What do I need to join a session?
A. To join an Oneeko session as a guest, the minimum requirements are:
- Pentium processor or equivalent (700 megahertz or higher)
- 256 MB of memory with Windows XP, Windows Vista, or Linux
- 128 KB or faster Internet connection
- Internet Explorer or Mozilla FireFox
- Adobe Flash 9.0 or higher
- Screen resolution of 1024 x 768 or higher.
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Privacy and Security
Q. What is Oneeko’s privacy policy and how do you safeguard my personal information?
A. Oneeko has a strong privacy policy and will not disclose any of your personal information to third parties nor will we ever sell or rent your personal information to third parties. We will never share your personal information with another Oneeko user. Please click Oneeko Privacy Policy to view our privacy policies.
Q. Is my Oneeko session secure?
A. Your Oneeko session is completely private and secure. Oneeko uses industry-standard SSL and U.S. government-standard 128-bit end-to-end AES encryption. An Oneeko server acts as a go between the Host and the Guest and never stores any information being shared. The Guest only sees the information you show them on your screen.
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Technical Information
Q: How does Oneeko work with firewalls and proxy servers?
A: For an Oneeko host sitting behind a firewall, you need to open TCP ports 1074 and 1087 for bi-directional traffic. However, guests (people you as the host invite to Oneeko session) don't need to open any ports to connect (the guest client works "tunnels" through firewalls when necessary).
Q. What affects the performance of an Oneeko session?
A. There are several things that can affect the performance of an Oneeko session. They are:
- Speed of the Internet connection
- The performance of your firewall and proxy servers, if your computer is behind a company firewall
- Your desktop’s background design. A detail background design creates more data that Oneeko has to transmit. To speed up the performance of Oneeko, the background color should be changed to a solid color.
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Oneeko Account Information
Q. How do I make changes to my account information?
A. If you need to make changes to your account, log onto to Oneeko account and select the My Oneeko Account option on the Menu button that is on the left hand side of the Oneeko window. The My Oneeko Account window is displayed. Enter any changes you would like to make to your account. Once you have made all of your changes, select Update Account to save your changes and exit the window or Cancel to exit without making any changes to your account.
Q. What if I forgot or want to change my password?
At this time, if you have a problem with your password, please contact Oneeko Support. We will provide you with an e-mail with your password.
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Troubleshooting
Q. I found a software bug. What should I do?
A. Please contact Oneeko Support to open a support ticket. Please provide as much information as possible regarding the problem that occurred, so we can duplicate it on our system. You will receive a return e-mail with 24 hours. We are committed to addressing our customer’s problems and concerns in a timely manner.
Q. I've tried to connect a number of times and I keep getting an error message that says the server is off-line or I am already connected with another guest.
A. The easiest thing to do to clear this problem is to press the Ctrl-Alt-Delete keys, start Task Manager, click on the Processes tab, highlight ONEEKO.EXE and click on End Process. Once you have completed these steps, restart Oneeko.
Q. When I run the program from the desktop icon the first time, the Oneeko window opens. However, every time after that, I double click the icon and nothing happens.
A. The easiest thing to do to clear this problem is to press the Ctrl-Alt-Delete keys, start Task Manager, click on the Processes tab, highlight ONEEKO.EXE and click on End Process. Once you have completed these steps, restart Oneeko.
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